Delivery

Delivery Information

At Ocha & Co., we aim to provide efficient and reliable shipping to all our customers. Here’s what you need to know about our delivery policy:

Shipping to the USA

  • Where We Ship From: 95% of our customers are based in the USA. To serve you better, all shipments to the USA are dispatched from our hub in Washington State via USPS.
  • Delivery Times:
    • Regular Delivery: 5–7 days

  • Tracking is included with every order, and deliveries do not require a signature.

International Shipping

  • Countries Served: We deliver to over 40 countries worldwide from Japan.
  • Processing Time: Orders are dispatched via Japan Airmail within 1–2 working days.
  • Estimated Delivery Times:
    • Australia & Europe: 14–21 days
  • Tracking is included, and deliveries will require a signature for added security.

Express Shipping Options

  • Need your order faster? We offer UPS EXPRESS and DHL EXPRESS shipping options. Contact us for details or to arrange special shipping requirements.

Delivery Issues

If your order has not arrived within:

  • 10 working days (USA)
  • 14 working days (International)

Please contact us, and we will investigate promptly.

Contact Us

For any inquiries about your order or shipping options, reach out to us:

Or send a message in the chat.