Billing Terms and Conditions

Billing Terms and Conditions

1. Payment Methods

At Ocha & Co., we offer a variety of secure payment options to make your shopping experience as seamless as possible. Accepted payment methods include:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Other region-specific payment options as displayed during checkout.

All payments are processed securely, and your payment details are encrypted for your protection.

2. Currency

All prices on our website are displayed in USD unless otherwise specified. Depending on your location, you may see an option to shop in GBP, EUR, or other currencies. Please note that currency conversion rates and fees may apply, depending on your bank or payment provider.

3. Billing Information

When placing an order, you are required to provide accurate billing details, including:

  • Full Name
  • Billing Address
  • Payment Information (e.g., card details)
  • Contact Email and Phone Number

Ocha & Co. reserves the right to cancel orders with incomplete or incorrect billing information.

4. Taxes and Duties

  • USA: Orders shipped within the USA may be subject to applicable state sales taxes, calculated at checkout.
  • International Orders: Customers outside the USA may be responsible for additional duties, taxes, or fees imposed by their country’s customs authority. These charges are the responsibility of the customer.

5. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with your order details. If you do not receive this email, please check your spam/junk folder or contact us at info@ochaandco.com.

6. Refunds and Returns

For information on refunds and returns, please refer to our Refund Policy.

7. Payment Disputes

If you encounter any issues with billing or believe you were charged incorrectly, please contact us immediately at info@ochaandco.com. We will work promptly to resolve the issue.

8. Subscription Billing (If Applicable)

For customers enrolled in a subscription service (e.g., monthly tea deliveries), payments will be processed automatically on the specified billing date. Subscriptions can be managed or canceled at any time through your account.

9. Security

We use industry-standard SSL encryption to ensure your payment information is transmitted securely. Ocha & Co. does not store your credit card details.